When launching Capsule collections, the items are sold on a pre-order basis, which means that from the moment you order an item, the production starts automatically.
There is a delay of approximately 15 working days between the order and the shipping (this applies from the launch day of the collection until one week later). This delay is indicated on the description of th products. If the delay is longer, it is indicated on the product's description. Apart from capsule launches, shipping delays are around 2-3 days, but can be extended during peak periods. Songe Lba will not be liable for any delivery delay.
The shipping costs are at the buyer's charge, however, we offer shipping costs for all orders over 200 euros (France and international).
The Customer has the opportunity to choose the option that suits him best. The shipping is made from France.<
- For deliveries in France, the Customer has the choice to be delivered by DPD "pick up relay", DPD Predict or Colissimo. The routing time is approximately 48 hours.
- For European destinations, we usually send the orders with DPD and the delivery is made within about 3-4 days.
- For non-US countries, DOMS-TOMS or international, we will send the order with Colissimo International. The delivery delay will depend on the destination.
2. Returns & refunds.
We do propose standard exchanges, we only do refunds. If you want a new size, another model, or another color, you will have to ask for a return and buy again the new item on www.songe-lab.com.
You have a fourteen days (14) period after your purchase to ask for a return. Items must be returned in their original packaging, unworn, unwashed. Any non-compliant item or damaged will not be accepted in return. Be aware that promotional items cannot be returned or refund.
If you wish to make a return, we invite you to log in to your personal account on www.songe-lab.com. You will have to click on the concerned order and make a return request.
Once the return request has been validated by our team, you will need to print the return form containing your return number, join in your parcel and send it to the address indicated on the return forme which is:
C/O Camalo (SONGE lab)
Rue Adrienne Bolland
Parc l'Orme les Sources
Please note that if you do not follow properly the return process, we will not be able to refund you.
Risks and returns charges are the buyer's responsibility. If you return your full order, we will refund the full amount of the order, shipping costs included (except taxes and customs fees paid by the customer upon delivery).
The refund will be made within a maximum of fourteen (14) days following the return of the Products.