Delivery and Returns

Package shipping

All packages are usually shipped within 15 days after the sale. If the time delivery is longer this will be specified on the product page.

Packages are shipped through a DPD carrier with a tracking number and handed off on signature.

You will receive your package within 24 to 48 hours after shipping.

For international (and overseas) shipping, the shipping is processed by LA POSTE. The time delivery varies between 5 and 10 days depending on the shipping destination. We will send you a link to track your package online.

Shipping costs include preparation and packaging costs, as well as postage. Preparation costs are fixed, but transportation cost varies depending on the total weight of the package and its final destination.

We encourage you to gather all your items in one order. We are not able to gather different orders together and shipping costs will then apply to both of them.

You package is shipped at your own risk.

We are offering free shipping for any order over 200 euros, for METROPOLITAN FRANCE only.

Packages will be wrapped according to the product and your items will be preserved during shipping.

 

Returns

You have a Fourteen days (14) time frame starting at the package delivery to return any order you don’t agree with. You will be able to get refunded after reception of the package. We don’t do exchanges.

You will have to request a return online by login into your account on songe-lab.com and go on the page of your order.

Once we validate the return, we will send a coupon you will have to print and join to the package. You will only have to send the package back to the address on the coupon :

SONGE lab

LRC

ZI du Puits Camille

27 rue Johannot

42000 Saint-Etienne.

Return shipping costs will be at your charge.

In the case of a lost or a damaged return, we will not be able to proceed with the refund. You will have to file a complaint to your carrier.

When you return the whole order, we refund the whole cost of the order, including shipping costs.

The refund will take place in a maximum of FOURTEEN DAYS (14) days following the product return.

Be aware that if you don’t request for a refund online, or don’t follow the return instructions we will not be able to proceed with the refund.