Terms of Sale

DELIVERY

Items for sale are pre-order, which means that as soon as you place your order production starts.

There is a maximum 15 days time limit between the order and shipping.

If the time is longer this will be indicated of the product description.

Delivery are executed via the DPD carrier originating from France to all french and European destinations.

The delivery time is approximately 48 hours for France and 3-4 days for Europe.

For non-EU countries, overseas or the international, the routing is via LA POSTE and the delivery time varies depending on the destination.

The shipping costs are the responsibility of the buyer, however, we offer shipping costs from an order amount of 200 euros for METROPOLITAN FRANCE.

 

PAYMENT

The payment is done via credit card or Paypal.

RETURN / EXCHANGE

We do not process exchanges. For a new size, another model or another color, just reorder on the website.

You have a period of fourteen days after purchase to return your order.

Items must be returned in their original packaging, must be new, unworn and unwashed.

Any item returned non-compliant will not be accepted in return.

Please log in to your personal account on songe-lab.com and request a return

You will then have to print the return form containing your return number, attach it to your package and send it to the following address:

LRC services pour SONGE lab

9 rue Thiollière

42100 Saint Etienne

FRANCE

Be aware that if you don’t request for a refund online, or don’t follow the return instructions we will not be able to proceed with the refund.

Return shipping costs are at the buyer’s charge, however when you return the whole order, we refund the whole cost of the order, including shipping costs.

The refund will take place in a maximum of twenty-one (21) days following the product return.