General terms of sales
www.songe-lab.com (hereinafter referred to as "The Site") is published by the SONGE LAB Company whose registered office is at 9 All des Palombes, 43330 Saint Férréol D'auroure, Siret n ° 82931429300012 (hereinafter referred to as "Songe Lab" or "Seller"). The general sales conditions detailed below apply to all orders placed with the company Songe Lab for all items and services offered on the site www.songe-lab.com. They are permanently accessible on the Site. Songe Lab reserves the right to adapt or modify at any time the present, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site www.songe-lab.com at the time of the order. Accordingly, the fact of placing an order implies full and unreserved acceptance of these conditions.
When recording his personal data, the Customer must ensure the accuracy and completeness of the provided information. In case of error(s) in the recipient's details, Songe Lab can not be held responsible for the impossibility of delivering the product.
The Products proposed for sale by Songe Lab are those listed on the Site on the day of its consultation by the Customer, within the limits of available stocks. In order to better inform the customer, Songe Lab makes sure to offer for each product a description which will contain in addition to the photo, the following elements: the price, the available sizes, the available colors, the composition, as well as some specific characteristics.
Minimal differences between a product and its photograph may exist, this may vary depending on the resolution or color definition of the Customer's screen. It is also possible that non-substantial errors may appear on the Product's description on the Site, which the Customer acknowledges and accepts.
Prices are quoted in different currencies and the customer can select the currency of his choice from the following currencies: Euro (EUR €), British Pound (GBP £), Singapore Dollar (SGD $), or US Dollar (USD $) excluding delivery charges.
The applied prices are those communicated on the Site and confirmed to the Customer during the validation of the order. The delivery costs are communicated to the Customer on the summary of the order before the validation. The price on each item includes all taxes in France and the European Union. Outside of the European Union, the price is indicated without the VAT (tax free) and the VAT will be paid by the customer, when the goods will enter its country. These costs are the responsibility of the Customer and will be charged in addition to the selling price of the Products. Customs clearance, payment of various duties or taxes during delivery abroad remain the responsibility of the Customer.
We reserve the right to change our prices at any time but we agree to apply the rates indicated on the Site at the time of your order.
We inform you that in case of display of a wrong price, whatever the reason (computer bug, manual error, technical error ...), even if the order has been validated by us, we will cancel it automatically and you will be informed as soon as possible. You can then place your order at the updated right price if you wish to purchase the product.
The Customer selects the Products he wants, in the desired color and size, and adds them to his cart. The cart located at the top right of the screen informs the Customer that it has taken into account the selections by indicating the detail and the number of Products it contains, as well as the overall amount.
the Customer checks the contents of his cart by clicking on "Cart" in order to have access to the summary of his order. The Customer can then modify the quantities or delete one or more items.
The total amount of the order, including the price due for the Products, and the delivery costs, is indicated in the summary. Once the order is verified and if necessary modified, the Customer validates his cart in order to finalize his order by clicking again on "order".
If the Customer has a promotional code, he must enter it in the space provided for this purpose in order to benefit.
The Customer must create an account, with its delivery and billing details in order to continue the validation of the order. If the Customer has a customer account, he will identify himself with his email address and password. The Customer then checks all the information and clicks "continue" to continue his order.
When launching Capsule collections, the items are sold on a pre-order basis, which means that from the moment you order an item, the production starts automatically.
There is a delay of approximately 15 working days between the order and the shipping (this applies from the launch day of the collection until one week later). This delay is indicated on the description of th products. If the delay is longer, it is indicated on the product's description. Apart from capsule launches, shipping delays are around 2-3 days, but can be extended during peak periods. Songe Lab will not be liable for any delivery delay.
The shipping costs are at the buyer's charge, however, we offer shipping costs for all orders over 200 euros (France and international except in sale or promotion period such as Lovely days, Indian Summer days etc... the shipping is at the client's charge and cannot be offered even with a promotionnal code.)
The Customer has the opportunity to choose the option that suits him best. The shipping is made from France.
- Deliveries in France are made with Colissimo. The routing time is approximately 48 hours.
- For European destinations, DOMS-TOMS or international, we usually send the orders with Colissimo International and the delivery is made within about 3 days to 2/3 weeks depending on the destination.
The Customer has the choice to make the payment of his order by credit card (Carte Bleue, Visa, Mastercard) or PayPal. Thanks to CIC's secure server, the Seller offers a fully secure online payment.
The Customer must enter his credit card number, the date of validity and the 3 numbers of the visual cryptogram present on the back of his card. If payment is accepted, the Customer will be redirected to an order confirmation screen.
In case of payment's failure, the order will not be validated. Upon acceptance of the Customer's payment, the Customer will receive an email confirmation of his order, and summarizing all items ordered, the billing and delivery addresses. The validation of the order by the Customer and the order confirmation sent to the Customer by email by Songe Lab following the acceptance of the payment are the conclusion of a sales contract between the Parties and acceptance of the General Conditions of Sale. The Customer having made an order will be able to print his invoice, availble in his customer's account on www.songe-lab.com.
Songe Lab reserves the right not to validate the order in case of an existing dispute(s) with the customer, abusive exchanges or abnormal returns. Songe Lab's customer service is at the customer's disposal for any questions relating to his order. You can contact it by email: email@example.com.
7. Returns & refunds.
We do propose standard exchanges, we only do refunds. If you want a new size, another model, or another color, you will have to ask for a return and buy again the new item on www.songe-lab.com.
You have a fourteen days (14) period after your purchase to ask for a return or to make a complaint (product error / defective...). After this period, any return request or product complaint will not be taken into account.
Items must be returned in their original packaging, unworn, unwashed.
Any non-compliant item or damaged will not be accepted in return. Be aware that promotional items cannot be returned or refund.
If you wish to make a return, we invite you to log in to your personal account on www.songe-lab.com. You will have to click on the concerned order and make a return request.
Once the return request has been validated by our team, you will need to print the return form and join it in your parcel. The return address is the one mentioned on the return form:
C/O Camalo (SONGE lab)
Rue Adrienne Bolland
Parc l'Orme les Sources
Please note that if you do not follow properly the return process, we will not be able to refund you.
For returns of full orders (all pieces), you must include in return the tote bag or other goodies offered in the order. If this item is kept, it will be deducted from your refund (for example up to € 4 for the Tote Bag). Goodies are not included in the orders during promotional operations.
Risks and returns charges are the buyer's responsibility.
The refund will be made within a maximum of fourteen (14) days following the return of the Products.
8. Personal datas.
Songe Lab collects a certain amount of information needed to process the orders. The information is strictly confidential. Songe Lab undertakes to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the personal information of the Customer from being distorted, damaged or unauthorized third parties having access to it. In accordance with the law "Informatique et Liberté" of January 6, 1978, as modified by the law of August 6, 2004, the Customer has the right to access, rectify, modify and delete data concerning him.
The Customer can exercise this right by sending an email, specifying his name, first name, email and postal address: firstname.lastname@example.org. The Customer may also change his personal details from his client area by logging in with his email address and password.